We process payments within 48 hours of receiving and inspecting your device. Most customers receive their money within 2-3 business days total. You can choose between PayPal (fastest), Interac e-Transfer, or traditional cheque.

If we determine your device is in a different condition than selected, we'll email you a revised offer immediately. You can accept the new price or request your device back at no cost to you. We cover return shipping - our Ironclad Guarantee means you never pay a penny.

No! We only need the device itself. You don't need the original box, charger, cable, or any accessories. Your quote is based solely on the device. However, please remove any cases or screen protectors before shipping.

Absolutely. We recommend factory resetting your device before shipping (we provide instructions). As an extra security measure, we perform certified data erasure on all devices using industry-standard software, ensuring your personal information is completely removed.

We cannot accept blacklisted devices or phones with outstanding carrier balances. Please ensure your device is fully paid off and in good standing with your carrier before sending it. If we discover it's blacklisted during inspection, we'll return it to you.

Not right now. Broken-device quotes are temporarily unavailable during the partner-store launch. A working device with ordinary cosmetic wear may still qualify if its condition appears in the quote flow.

After you accept your quote, we'll email you a prepaid shipping label immediately. Just pack your device securely (we recommend bubble wrap), attach the label, and drop it off at any Canada Post location. Shipping is completely free.

If your properly packaged device is damaged during shipping to us, we'll work with the carrier to file a claim. We recommend taking photos of your device and packaging before shipping as documentation. Our customer service team will guide you through the process.

Yes! Your quote is an offer with no obligation. You can decide not to proceed at any time before shipping your device. Even after shipping, if you decline our inspection offer, we'll return your device for free.

Unlike carrier programs that may use bill credits, participating stores provide the payout terms shown in the routing flow. You do not need to purchase a replacement device to request an estimate.